Blu Dream Pet Supply Co. - FAQ's

Frequently Asked Questions

GENERAL INFORMATION

Where is Blu Dream Pet Supply Co. based?

Blu Dream Pet Supply Co. was founded and is based in Brooklyn New York.

Is Blu Dream Pet Supply Co. part of any organizations or associations?

At Blu Dream Pet Supply Co., we believe that every animal should have the chance to thrive in a loving and safe environment. That’s why we donate a percentage of all our sales to the Humane Society of New York.

What are Blu Dream Pet Supply Co.'s hours of operation?

Bludreampets.com is open 24/7! You can place orders on our website day or night.

WEBSITE INFORMATION

Is purchasing on the  Blu Dream Pet Supply Co. website safe and secure?

Hands down yes! We make sure to select top of the line security measures and products in order to ensure your safety and privacy.

Does Blu Dream Pet Supply Co. share my information?

NEVER! Your information is safely secure with us. We are extremely adamant about respecting our customer’s privacy.

Payment, Sales and Order Processing

How can I pay for my order? What payment methods do you accept?

We accept all major credit cards, Debit cards and PayPal:
• American Express
• Discover
• MasterCard
• Visa
• PayPal

How does Blu Dream Pet Supply Co. process orders?

Blu Dream Pet Supply Co. processes orders on a first come first, serve basis. If an order is submitted before 7:30 AM EST the order will be processed same-day and will ship within 2-3 business days. If the order comes in after 7:30 AM EST the order will be processed the following business day and ship within the following 2-3 business days. We do not process or ship orders on weekends. If you submit an order on Friday after 7:30 AM EST it will not be processed until Monday morning. An order that is "Pending" is an order that has yet to be processed. An order that is "In Process" is an order that has been submitted for order fulfillment.

Where can I find coupons or promotions for Blu Dream Pet Supply Co.?


The best way to learn of new promotions and coupons is by registering for our emails on bludreampets.com. This ensures you’ll learn about new offers as soon as they are offered. It’s also worthwhile to check bludreampets.com often to learn about “unannounced” specials – we’ll usually feature these on the homepage or in our specials section. You can always follow us on @Bludreampets or like us on Facebook to learn more.

 

Must I pay sales tax?

We are required to collect sales tax for all orders delivered in the following states; Arkansas, California, Illinois, Missouri, New Jersey, New York, Pennsylvania, Wisconsin.

What is a backorder?

A product is labeled as backordered when it is temporarily out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. You will receive periodic emails regarding the backorder status.

How do I know / confirm you received my order?

Once your order has been received, an order confirmation email will be sent to you within 12 hours.

Can I change or cancel my order?

Of course you can change your mind. Orders may be changed or cancelled up until your order has been processed. Simply send an email to Info@bludreampets.com.

ORDER SHIPPING, TRACKING AND DELIVERY

Where does Blu Dream Pet Supply Co. ship to?

Product ordered on Bludreampets.com may be shipped to the 48 contiguous United States, and P.O. Boxes. Delivery option restrictions by location apply.

How long will it take for my order to arrive?

Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home or business within 7-10 business days. 

Must I sign for my delivery?

Signature is NOT required.

Must someone be home to receive my delivery?

You do not need to be home for package drop off.

 

ORDER DAMAGE, RETURNS AND EXCHANGES

What happens if my merchandise arrives broken or damaged?

Unfortunately sometimes items can be damaged while in transit. Should this occur and an item arrives broken or damaged, please call one of our Customer Care Agents at 516-381-7539. Please save all shipping and merchandise packaging and have your packing slip handy for quick access.

Will I be reimbursed for my return shipping costs?

Blu Dream Pet Supply Co. does not reimburse return shipping costs for products returned for reasons that are not the fault of bludreampets.com

 

LIFETIME WARRANTY

How does the Blu Dream's  Warranty work?

Contact Customer Care at info@bludreampets.com with details of the defect. If the claim meets our warranty guidelines, we will send you a replacement product free of charge (US and Canada only). 


Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

PRODUCT INFORMATION

Where are Blu Dream Pet Supply Co. products manufactured?

Blu Dream Pet Supply Coproducts are manufactured throughout the world under strict quality guidelines.

How do I know which size product to choose?

We try to provide the clearest product information possible. Each product page provides specific information regarding sizing information. If you are UNSURE please contact customer service with any questions at info@bludreampets.com.

I have some product questions - what should I do?

We would like you to make the best educated purchase possible. If you have ANY product questions please contact us at info@bludreampets.com. We will provide you with as much information as possible.

What If my Hands-Free Training Leash has fold lines or creases? 

Fold lines or creases may be present when  initially removed from the packaging. These lines and creases will fall out over time. If desired you can reduce the appearance of fold lines and creases by following these two options:

Option 1: The appearance of fold lines may be reduced by using a blowdryer set to high setting. Move the blow dryer over the fold lines in a back and forth motion until fold lines are reduced.

Option 2: The appearance of fold lines may be reduced by using an iron on medium to high settings and a towel.  Extend the towel on a stable surface. Lay the leash down on one side of the towel. Next, fold the far side of the the towel  over the leash, leaving the leash sandwiched in the middle. Iron back and forth on the towel above the fold lines until they are reduced. Warning: Do not place the warm iron directly on the leash. This will cause product damage.